MYSTIC REBELS

REFUND POLICY

Last Updated: July 24, 2026

.policy-date { font-size: 0.8rem; color: #666666; /* Muted gray */ margin-top: -10px; /* Pulls it closer to the main heading */ margin-bottom: 20px; font-style: italic; }

---

This Refund Policy (“Policy”) explains the return, refund, replacement, exchange, rescheduling, and cancellation rules for products and services sold by Mystic Rebels LLC, doing business as Mystic Rebels (“Mystic Rebels,” “we,” “us,” or “our”), through mysticrebels.com or another checkout that expressly identifies Mystic Rebels as the seller.

Please review this Policy before purchasing. By placing an order, booking a service, or beginning a membership, you acknowledge the applicable product or service description and this Policy. Nothing in this Policy excludes, restricts, or replaces a right or remedy that cannot lawfully be waived.

1. General policy; no change-of-mind returns

Except where this Policy expressly states otherwise or applicable law requires a remedy, all sales are final. Mystic Rebels does not offer a voluntary cooling-off period and does not accept returns, cancellations, refunds, or exchanges because a customer changed their mind, no longer wants the purchase, selected the wrong item, size, color, format, or delivery address, dislikes a personal fit or preference, failed to use the purchase, or found a different price elsewhere.

Refunds are uncommon and are issued only after Mystic Rebels approves the request or when applicable law requires one. Approval in one situation does not require approval in another. A discretionary accommodation does not amend this Policy or create a continuing obligation.

2. Made-to-order and print-on-demand products

Certain apparel, books, accessories, drinkware, art, and other physical products are created or printed only after an order is placed and may be produced and shipped by independent fulfillment partners. Because these goods are made to order and generally cannot be restocked, they are not eligible for return, refund, or exchange for buyer’s remorse, personal preference, or a customer-selected size, color, design, or other option, except where required by law.

Customers are responsible for reviewing each product description, variation, and size chart before ordering. Normal manufacturing tolerances, minor differences in color caused by screens or production methods, and minor print-placement variations are not necessarily defects.

Mystic Rebels does not need to identify each production or fulfillment provider in this Policy. Regardless of the provider, customers must contact Mystic Rebels—not the manufacturer or fulfillment partner—about a Mystic Rebels order.

3. Damaged, defective, incorrect, or materially misdescribed items

If a physical item arrives damaged, defective, misprinted, mislabeled, incorrect, or materially inconsistent with the applicable listing or published size chart, email vibe@mysticrebels.com within 14 days after delivery. The written request must include the order number, a clear description of the issue, and clear photographs or video reasonably sufficient to show the problem.

Depending on the claim, we may request images of the entire item, affected area, packaging, shipping label, packing slip, size tag, and measurements taken with the product laid flat and a measuring tool visible. Failure to provide requested evidence may prevent us from verifying or approving the claim. Do not discard, alter, wear, wash, use, or return the item until Mystic Rebels provides instructions.

If a claim is approved, Mystic Rebels may provide a replacement, repair where appropriate, refund, store credit with your agreement, or another remedy permitted by law. We may decline a particular remedy when it is impossible or disproportionate, except where the customer has a non-waivable right to that remedy.

4. Return authorization

Written authorization from Mystic Rebels is required before any product is returned. Do not mail a product to the address on a package, to a fulfillment facility, or to our legal-notice address unless Mystic Rebels expressly instructs you to do so in writing. An unauthorized return may be refused, lost, donated, destroyed, or made ineligible for reimbursement to the extent permitted by law.

If a return is authorized, we will provide the applicable return instructions and deadline. The customer is responsible for following those instructions, retaining shipment evidence, and using a trackable service when requested. Unless the return results from our error, a covered defect, or mandatory law, return shipping and related costs are the customer’s responsibility and original shipping charges are not refundable.

5. Exchanges

Mystic Rebels does not conduct direct product-for-product exchanges. When an exchange remedy is approved, it is handled as an authorized return followed by a separate new order. A replacement for a verified defect, damage, misprint, incorrect item, or incorrect size sent is not considered a voluntary sizing exchange.

If the customer received the size ordered but it does not fit as preferred, the item is not defective solely for that reason. Mystic Rebels may, at its discretion, offer a one-time courtesy discount toward a replacement, but no courtesy accommodation is promised.

6. Personalized and customized products

Personalized, customized, specially configured, or made-for-you products are final sale and cannot be canceled, returned, refunded, or exchanged after production or performance begins, except for a verified defect, damage, fulfillment error, material nonconformity, or a right required by law. The customer is responsible for reviewing submitted names, dates, spellings, selections, images, instructions, and proofs before approval.

7. Digital products and digital content

Digital downloads, ebooks, PDFs, audio or video files, recordings, reports, worksheets, courses, account-based content, access links, and other digital content are final sale and nonrefundable once purchased, delivered, accessed, downloaded, streamed, or made available, except where required by law or when Mystic Rebels cannot provide a materially conforming product within a reasonable period.

A missing or expired link, corrupted file, incomplete delivery, or technical compatibility problem does not automatically create a refund right. Contact vibe@mysticrebels.com promptly so we can attempt to restore access, replace the file, correct the delivery, or provide a reasonable alternative. The customer is responsible for compatible hardware, software, internet access, and saving permitted downloads before an access period expires.

8. Services, delivered readings, and completed work

Readings, consultations, recordings, reports, research, custom interpretations, educational services, and other digital or practitioner services are nonrefundable once purchased and cannot be canceled for a refund, except where required by law. They remain nonrefundable after preparation or performance begins and after delivery or completion.

If Mystic Rebels cannot provide the purchased service within the stated or a reasonably extended delivery period, we may offer rescheduling, a qualified replacement practitioner, service credit with your agreement, or a refund. Dissatisfaction with an interpretation, spiritual perspective, style, advice, outcome, compatibility, or subjective experience does not establish that a service was defective or not provided.

9. Scheduled appointments and rescheduling

Scheduled appointments cannot be canceled for a refund. One reschedule is permitted when the customer emails vibe@mysticrebels.com at least 24 hours before the scheduled start time. The rescheduled appointment is subject to practitioner availability and any reasonable scheduling deadline we provide. A second reschedule is not guaranteed.

Requests made less than 24 hours before the start time, missed appointments, and no-shows are forfeited and nonrefundable. Late arrival does not extend the scheduled ending time. Customers are responsible for the displayed time zone, calendar details, device, connection, and timely attendance.

Communication matters. We understand that life happens and may make a reasonable discretionary concession for an honest, credible extenuating circumstance. No concession is automatic or guaranteed. If Mystic Rebels or the assigned practitioner cannot perform and cannot offer a reasonable replacement or rescheduled time, the customer may choose an appropriate refund.

10. Memberships and recurring plans

Memberships are self-service. Members may cancel future renewal through the available account or membership-management tools at any time. Cancellation stops the next renewal but does not reverse, refund, or prorate the current paid billing cycle. Access ordinarily continues through the end of that cycle.

Monthly, six-month, annual, and other prepaid terms are separate purchasing commitments. A six-month or annual plan is an agreement for that full paid term, not a month-to-month arrangement merely paid in advance. Review the price, term, renewal frequency, and available benefits before enrolling. We do not promise a grace period, refund, credit, extension, or proration for unused time, failure to participate, loss of interest, or failure to cancel before renewal.

We will investigate duplicate charges, payment-processing errors, and other verifiable billing mistakes. Account termination for a material violation of the Terms or community rules does not ordinarily create a refund right, subject to applicable law.

11. Gift cards, clearance, sale, and final-sale items

Gift cards and store credits are nonrefundable and not redeemable for cash except where required by law. Clearance items and products expressly marked “Final Sale” on the product page or at checkout are not eligible for return, refund, or exchange except for a covered defect, fulfillment error, or mandatory right.

A discounted price alone does not necessarily make an item final sale. Promotional or sale items are final sale only when the applicable offer, listing, or checkout expressly identifies them as final sale.

12. Shipping, delivery, and address problems

Report a shipment that has not arrived within 30 days after the estimated delivery date, or a delivered package problem within 14 days after the carrier’s recorded delivery, by emailing vibe@mysticrebels.com. We may require confirmation of the delivery address, tracking information, photographs, a carrier inquiry, or other reasonable evidence.

If tracking shows delivery, first check the delivery area, household members, neighbors, building management, and the carrier. Mystic Rebels will reasonably assist with an investigation but does not guarantee replacement or refund for theft after documented delivery, carrier refusal based on local conditions, or an address that the customer entered incorrectly or incompletely.

Orders returned, delayed, destroyed, or undeliverable because of an incorrect address, refusal, failure to claim, unpaid import charge, or customer-caused delivery problem may require payment of new production and shipping costs before reshipment and may be nonrefundable to the extent permitted by law.

13. Independent affiliates, partners, practitioners, and third-party sellers

When a product, service, membership, or appointment is purchased and paid for through a checkout that identifies Mystic Rebels as the seller, this Policy governs the customer transaction even when an independent practitioner, production provider, or fulfillment provider performs part of it.

Products and services purchased directly from an independent affiliate, partner, practitioner, marketplace, merchant, or third-party website are governed by that seller’s terms and policies. Mystic Rebels does not process returns, cancellations, refunds, warranties, or disputes for transactions in which Mystic Rebels is not the seller.

Independent affiliates, partners, and practitioners are not employees, agents, joint venturers, or legal representatives of Mystic Rebels and cannot alter this Policy or make promises, warranties, refund commitments, or other obligations on behalf of Mystic Rebels. A link, referral, listing, promotional relationship, or appearance in a directory or Service Finder does not by itself make Mystic Rebels responsible for an independent person’s products, services, statements, or conduct.

Participation in the Mystic Rebels affiliate program is governed by a separate Affiliate Program Agreement and related program rules. Those program terms govern the affiliate’s relationship with Mystic Rebels but do not change the refund rights for a customer’s purchase or make an affiliate Mystic Rebels’ agent.

Current Mystic Rebels Affiliate Program Terms: https://affiliates.mysticrebels.com/program-legal/terms

14. International customers and mandatory consumer rights

Mystic Rebels sells to customers in multiple countries. The final-sale and no-cancellation rules in this Policy apply to the maximum extent permitted by law. If the consumer law that mandatorily applies in your place of residence provides a withdrawal, cancellation, conformity, repair, replacement, or refund right that cannot be waived, Mystic Rebels will honor that right.

For eligible consumers in the European Union, European Economic Area, or United Kingdom, certain non-personalized physical purchases may carry a statutory 14-day withdrawal right. Customized or clearly personalized goods may be excluded. Where permitted, the customer is responsible for the direct cost of an authorized withdrawal return unless the item is defective or Mystic Rebels failed to provide required information.

For digital content supplied immediately, we may request express consent to begin delivery during a statutory withdrawal period and acknowledgment that the withdrawal right is lost once access, downloading, or streaming begins. For a service requested to begin during a withdrawal period, the customer may be responsible for the proportion already performed where law permits; a fully performed service may cease to be cancellable after the required request and acknowledgment.

Eligible Brazilian consumers may have a seven-day statutory right to withdraw from certain online purchases, subject to applicable exceptions. Other jurisdictions may provide different non-waivable periods or remedies. Contact vibe@mysticrebels.com promptly and identify the country of residence and order number if you believe a mandatory right applies.

15. Approved refunds

When Mystic Rebels approves a refund, it will ordinarily be returned to the original payment method. We may offer store credit as an optional alternative but will not require it where law requires a monetary refund. Approved refunds are normally initiated within 5 to 10 business days after approval or, when applicable, receipt and inspection of an authorized return.

Banks, card issuers, payment providers, and currency-conversion systems may require additional time to post the refund. Mystic Rebels is not responsible for processing delays, foreign-exchange differences, or fees imposed by a customer’s financial institution, except where applicable law provides otherwise.

16. Payment disputes and chargebacks

Contact vibe@mysticrebels.com before initiating a payment dispute so we can review the order and attempt a resolution. This request does not waive a lawful billing-dispute or chargeback right. Knowingly filing a false, duplicative, or misleading payment dispute, including after receiving the purchased product or service, may result in account restriction and recovery efforts permitted by law.

17. Contact information

All refund, return, delivery, defect, rescheduling, and cancellation requests must be submitted in writing to:

Email: vibe@mysticrebels.com

Mystic Rebels LLC

7901 4th St N Ste 300

St Petersburg, FL 33702

Website: https://mysticrebels.com

The mailing address above is a legal-notice address and is not a return facility. Do not mail products there unless Mystic Rebels provides written authorization and instructions.