MYSTIC REBELS

SHIPPING & DELIVERY POLICY

Last Updated: July 24, 2026

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This Shipping & Delivery Policy (“Policy”) explains how Mystic Rebels LLC, doing business as Mystic Rebels (“Mystic Rebels,” “we,” “us,” or “our”), processes and delivers physical products, digital products, gift cards, memberships, and services purchased through mysticrebels.com or another checkout that identifies Mystic Rebels as the seller.

This Policy should be read together with the product description, checkout information, order confirmation, Refund Policy, and Terms of Service. Product-specific terms control if they expressly differ from this Policy. Nothing in this Policy limits a right or remedy that cannot lawfully be waived.

1. Processing time for physical products

Most physical products require approximately 3-14 business days for production and order processing before shipment unless the product page, cart, checkout, order confirmation, or later notice states a different timeframe. “Business days” exclude Saturdays, Sundays, and U.S. federal holidays.

Processing includes payment and fraud review, address validation, production, quality review, packaging, and transfer to the carrier. Personalized, made-to-order, print-on-demand, book, specialty, preorder, backorder, or high-volume promotional orders may require additional time. An order is not considered shipped until the carrier or fulfillment provider accepts it.

Processing estimates are based on information reasonably available when the order is placed. They are estimates rather than guarantees unless we expressly identify a date as guaranteed or applicable law provides otherwise.

2. Shipping time begins after processing

Shipping or transit time begins only after processing is complete and the package has been transferred to the carrier. An estimated transit window shown at checkout does not include production or processing time unless expressly stated.

Carrier estimates may be affected by destination, service level, customs, weather, labor disruptions, holidays, peak volume, security events, natural disasters, or other circumstances outside our reasonable control. We cannot guarantee a carrier’s delivery date, but we will honor any rights required by applicable law.

3. Shipping rates and promotions

Available shipping methods and charges are calculated and displayed at checkout based on the items, destination, shipping profile, carrier, and fulfillment location. We may periodically offer discounted or free-shipping thresholds. Those offers apply only while active and according to their stated eligibility terms.

A shipping promotion does not make an order eligible for a faster service unless the offer expressly says so. Original shipping charges are nonrefundable except where applicable law requires otherwise or Mystic Rebels expressly approves a refund.

4. Split shipments and multiple fulfillment partners

Products in the same order may be produced or shipped by different third-party fulfillment partners. An order may therefore arrive in multiple packages, through different carriers, and on different dates. Each package may have its own processing time, tracking number, delivery estimate, and customs handling.

A split shipment does not mean an item is missing merely because another item arrived first. The dates and sequence are determined by the applicable supplier and carrier. The customer will not be charged additional shipping beyond the amount accepted at checkout unless the customer later requests and approves a separate paid service, such as reshipment.

5. Tracking and delivery updates

When tracking is available, it is generally sent by email and may also appear in the customer’s Mystic Rebels account. Tracking may take time to activate after a label is created. Some international, economy, specialty, or local delivery methods provide limited tracking or no continuous scan history.

Customers are responsible for monitoring tracking and promptly responding to carrier, customs, supplier, or Mystic Rebels requests. Delivery estimates shown in tracking are provided by the carrier and may change.

6. Shipping-address accuracy and changes

The customer is responsible for providing a complete and accurate recipient name, street address, unit or apartment number, city, region, postal code, country, telephone number, and other information required for delivery.

If an address must be changed after purchase, first review the order to determine whether self-service editing is available. If it is not, email vibe@mysticrebels.com immediately with the order number and requested correction. We will attempt to help, but address changes are not guaranteed once production, fulfillment, label creation, or shipment has begun.

Mystic Rebels is not responsible for delay, non-delivery, loss, or additional cost caused by inaccurate or incomplete customer-supplied information, except to the extent applicable law provides otherwise.

7. International shipping, customs, and import charges

We sell to available domestic and international destinations shown at checkout. Availability does not guarantee that every product may lawfully be imported into every destination. Customers are responsible for checking local import restrictions and providing any information required by customs or the carrier.

Unless checkout expressly states that charges were collected, the recipient is responsible for customs duties, VAT, import taxes, brokerage charges, handling fees, and similar assessments imposed by the destination country or carrier. These charges are not controlled by Mystic Rebels and are not part of our product or shipping price.

Customs review may delay delivery. Mystic Rebels is not responsible for customs processing time, government action, seizure resulting from a prohibited import, or a customer’s failure to pay lawful destination charges, subject to non-waivable consumer rights.

8. Production or shipment delays

If we learn that an order cannot be shipped within the timeframe promised when the order was placed, we may contact the customer with a revised shipment estimate and any choices required by law. Where required, the customer may agree to the delay or cancel the affected unshipped item for a prompt refund to the original payment method.

If consent to a legally required delay is not provided, or if we cannot fulfill the order within the permitted period, we may cancel and refund the affected unshipped item. This mandatory delay remedy is separate from our general no-cancellation rule and does not create a right to cancel an order merely because a non-guaranteed carrier estimate changes after timely shipment.

9. Late or potentially lost packages

Contact us as soon as a shipment appears late. A formal lost-package investigation will ordinarily begin when the package is at least 10 calendar days beyond the final estimated delivery date shown by the carrier or fulfillment provider. A package must be confirmed lost by the carrier, fulfillment provider, or other reasonably reliable evidence before Mystic Rebels treats it as lost.

Shipping problems should be reported as soon as possible and no later than 14 calendar days after the package becomes eligible for a lost-package investigation, unless a shorter carrier deadline or longer mandatory legal period applies. The customer must cooperate with reasonable investigation steps and provide any requested declaration or documentation.

For a confirmed loss, Mystic Rebels will ordinarily arrange a replacement. A refund may be offered when replacement is unavailable, impracticable, approved by Mystic Rebels, or required by law. We may deny duplicate recovery where a carrier, payment provider, insurer, or other party has already reimbursed or replaced the same shipment.

10. Packages marked delivered

A carrier scan showing delivery is not automatically treated as confirmed loss. Before contacting us, check the delivery area, mailbox, building desk, household members, neighbors, safe locations, and any delivery photograph or notice. Contact the carrier when appropriate.

Mystic Rebels will reasonably assist with an available carrier or supplier investigation. Unless mandatory law provides otherwise, we do not guarantee replacement or refund for theft, misplacement, or disappearance after delivery is confirmed to the address supplied at checkout. Any optional shipping-protection product is governed by its separate terms.

11. Damaged, defective, incorrect, or incomplete deliveries

Damage, defect, incorrect-item, and materially incomplete-order claims are governed by our Refund Policy. Notify us in writing at vibe@mysticrebels.com within 14 calendar days after delivery and include the order number, description of the issue, photographs or video, the shipping label, packaging, and any other reasonably requested evidence. Authorization is required before any return.

12. Returned, refused, or unclaimed packages

A package may be returned or otherwise handled by the carrier or supplier because of an inaccurate or incomplete address, refusal, unpaid duties, failed delivery attempts, failure to collect the package, or another delivery issue. Procedures differ by carrier and supplier.

If Mystic Rebels receives a request for updated delivery information, we will make a reasonable effort to forward it to the customer. The customer must respond promptly. We cannot guarantee that a package can be intercepted, recovered, corrected, stored, or reshipped.

Original shipping charges are nonrefundable. If recovery and reshipment are available, the customer is responsible for the new shipping charge and any related carrier, customs, storage, or handling cost. Some suppliers may destroy, donate, abandon, or otherwise dispose of undeliverable products instead of returning them to inventory. Unless required by law, Mystic Rebels does not guarantee a refund, replacement, or reshipment when non-delivery results from refusal, non-collection, unpaid destination charges, or inaccurate customer information.

13. Digital-product delivery

Digital-delivery timing varies by product. Some digital products are delivered instantly or within a few hours after successful payment and fraud review through an email link, the customer’s Mystic Rebels account, or both. Other digital products, including custom or prepared deliverables, follow the timeframe stated on the product or service page.

If a digital product is not available within the stated timeframe, check spam, promotions, the purchasing email address, and the customer account before contacting vibe@mysticrebels.com. Include the order number and purchasing email. Access links, download counts, compatible formats, and technical requirements may vary by product and delivery provider.

Digital products and services remain subject to the Refund Policy, including the stated final-sale rules and any non-waivable consumer rights.

14. Gift cards, memberships, and services

Gift cards are currently digital and are delivered electronically. Memberships are accessed through the applicable customer account or membership platform. Appointments, readings, and other services are scheduled or delivered according to the product description, booking confirmation, and service-specific terms. These items do not require physical shipping unless expressly stated.

15. Events outside reasonable control

We are not responsible for delay caused by events outside our reasonable control, including carrier or supplier disruption, customs action, weather, natural disaster, epidemic, labor action, war, civil unrest, government order, infrastructure failure, cyberattack, or transportation interruption. This section does not excuse a refund, cancellation, notice, or other remedy required by applicable law.

16. Contact us

For shipping or delivery assistance, email vibe@mysticrebels.com with the order number, purchasing email, delivery address, tracking number if available, and a concise description of the issue.

Mystic Rebels LLC
7901 4th St N Ste 300
St Petersburg, FL 33702, USA
Email: vibe@mysticrebels.com